ORDERS

We know that sometimes ordering online can be confusing. That is why we made it simple. 

1) Add to Cart - If you wish to continue searching;

2) Buy it Now - If you want to finish your purchase asap, it will take you right to the checkout.

GM offers several payment options:

1. PayPal
2. Credit Card (2Checkout):
     -Visa
     -MasterCard
     -Discover
     -American Express
     -Diners
     -JCB
     -PIN debit cards with the Visa or MasterCard logo
     -Debit cards with the Visa or MasterCard logo

If your payment does not successfully process or if it is declined when trying to complete your purchase, you can try with alternative form of payment or contact us for help.

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

Yes, we ship our products to every customer and country on the world.

We know how important your order is, so we aim to fulfill orders as quickly as possible. We cannot cancel the order once it was placed, but what we can do for you is to accept changes of color/size within 24h after the order was placed.

If you do not receive an e-mail from GM Store within an hour of placing your order, please check your Spam folder, alternatively the e-mail address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Service by clicking HERE.

Tracking

Once you receive a tracking number via e-mail, you can track your order directly from our website just by using your order number and e-mail address or simply use the tracking number on any global tracking websites.

You will receive it via e-mail once the shipping company provides us your tracking number (1-2 business days).

If you have received your tracking number, you item has already been sent out for shipment. Please allow 5-10 days for the tracking code to be activated from the date you received the tracking information.

Due to public holidays and customs clearance time which is not in our control, there may be a few days/weeks delay for the item to arrive at your location. We hope you understand and wait patiently for the item to arrive.

If you haven't received your items at your address location, please contact your nearest local post office to retrieve your item. Also please provide them with the tracking information for the package which we have sent you through e-mail/phone so they can identify your package.

shipping & delivery

Estimated delivery time for USA and Canada is 6-12 days (if there are delays the upper limit is 21 day). For other countries, EDT is 2-5 weeks.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center.

Please allow 5-10 days for the tracking code to be activated from the date you received the tracking information.

Have your tracking number? Check the status of your order HERE.

As most of our warehouses are located in different international locations, there are chances that each item may come from our different warehouses wherever the stock is available.

If you order large quantities of item from our website, we normally split up your order into smaller packages such that you wouldn't have to pay taxes/import duties for those items.

In the unlikely event you have received the wrong item, please contact us immediately with the following information:

1. Your order number

2. The name of the item you did not receive

3. The name of the item you received in it's place

4. A photograph of the item you have received

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.

Unless the proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item.

In the event you have received a defective item, please contact us immediately with the following information: 

1. Your order number

2. Which item is damaged

3. A description

4. Photographic evidence

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

easy returns

All items purchased at a discounted price are final sale, thus we cannot offer refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.

For more information regarding our return/refund policy, go HERE.

We will be happy to exchange the item for you if needed. Items can be exchanged for the same product (if needed bigger/smaller size). 

For any additional information about exchange feel free to contact our Customer Service.

We only refund items if they are defective or damaged. We do provide exchanges for items if wrong size was chosen while placing orders, but please pay close attention to the sizing chart and compare it with your measurements before placing the orders, because the customer covers shipping costs in this case.

However, you can still contact our team.

Returns are processed within 5-7 business days after your item(s) are received into our distribution center. Once your return has been processed, we will ship the new item(s) to you. 

*Please, keep your return tracking number for your record!

You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.  

If you have a defective item or received the wrong product, we will send you an E-Gift card for the shipping cost.

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact our Customer Service Team within two days of receipt and let us know.

All packages returned to us due to an invalid address/name will be restocked. You would need to contact us to provide us with additional shipping address, so we can ship it back to you.

Rest assured your RA will be processed. Please also be sure to get a tracking number when shipping items back to us.  You can refer to the tracking number to check the status of the shipment.  Most RA's are processed within 2-3 business days of being received.

TECHNICAL HELP

Shopping on our website is always safe and secure! Please visit our Privacy Policy for more information by clicking HERE.

We care for your satisfaction, that is why our Support Team is available for you 24/7! You can contact us by clicking HEREor e-mail us on support@gymbestmusic.com.

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